Privacy Policy

Last updated: July 5, 2026

Prime500 respects your privacy and is committed to protecting the personal information you provide through its website and online application forms.

This Privacy Policy explains how Prime500 may collect, use, store, disclose, and protect personal information when you visit prime500.com, use related application pages, submit a loan request, or communicate with Prime500.

Prime500 is operated by Prime500 (9456-3475 Quebec Inc.).

By using Prime500's website or submitting information through its forms, you agree to the practices described in this Privacy Policy.

Information We Collect

Prime500 may collect personal information that you voluntarily provide when using the website, submitting an application, requesting information, or communicating with us.

This may include:

Full name
Email address
Phone number
Address
Date of birth
Employment information
Income information
Banking-related verification information
Loan request details
Repayment-related information
Identification or verification information
Messages submitted through contact forms
Any other information you choose to provide

Prime500 may also collect limited technical information automatically when you visit the website, including:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
Cookie and analytics data

How We Use Personal Information

Prime500 may use personal information for the following purposes:

To receive and review loan requests.
To verify applicant information.
To communicate with applicants and clients.
To assess eligibility for services.
To process, manage, or administer loan-related requests.
To complete banking verification through the Instant Bank Verification, IBV, process.
To provide customer support.
To improve website functionality and user experience.
To prevent fraud, misuse, unauthorized activity, or security issues.
To comply with legal, regulatory, accounting, and business requirements.
To respond to inquiries, requests, or complaints.

Instant Bank Verification

Customers may be required to complete an Instant Bank Verification, IBV, process as part of the loan application review.

This process is used to verify banking information and support the review, processing, and management of loan-related requests.

Consent

By submitting personal information through Prime500's website or application forms, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent where legally permitted. However, withdrawing consent may limit Prime500's ability to provide services, process requests, or maintain an active loan-related relationship.

Cookies and Tracking Technologies

Prime500 may use cookies and similar technologies to improve website functionality, remember preferences, understand website activity, support analytics, and help maintain security.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

How We Share Information

Prime500 may share personal information only when necessary and appropriate, including with:

Service providers that support website, application, verification, payment, hosting, communication, or analytics functions.
Providers involved in the Instant Bank Verification, IBV, process.
Professional advisors, such as legal, accounting, or compliance providers.
Authorities, regulators, or other parties when required or permitted by law.
Parties involved in fraud prevention, security, collections, dispute resolution, or legal enforcement where permitted by law.

Prime500 does not sell personal information to third parties.

Data Security

Prime500 takes reasonable measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online form, email system, or electronic storage method is completely secure. Prime500 cannot guarantee absolute security of information transmitted online.

Retention of Personal Information

Prime500 retains personal information only as long as necessary for the purposes described in this Privacy Policy, including business, legal, regulatory, accounting, fraud prevention, and dispute resolution purposes.

When personal information is no longer required, Prime500 will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

Accessing or Correcting Your Information

You may request access to your personal information or ask Prime500 to correct inaccurate or incomplete information, subject to applicable legal limits.

Prime500 may need to verify your identity before responding to such requests.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights related to your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Withdraw consent where legally permitted.
Ask questions about how your information is handled.
File a privacy-related complaint.

Some requests may be limited by legal, contractual, fraud prevention, or business record requirements.

Children's Privacy

Prime500's website and services are intended for individuals who are 18 years of age or older.

Prime500 does not knowingly collect personal information from individuals under 18.

External Links

Prime500's website may include links to third-party websites or services.

Prime500 is not responsible for the privacy practices, policies, or content of third-party websites. You should review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

Prime500 may update this Privacy Policy from time to time.

Updates will be posted on this page with an updated "Last updated" date.

By continuing to use the website after changes are posted, you agree to the updated Privacy Policy.

Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Prime500 at info@prime500.com.